Our Customer Complaint
and Satisfaction Policy;

To uphold the principle of continuous improvement and customer satisfaction, we promptly and fairly address customer requests and complaints in accordance with the law and customer requirements, adhere to the principle of confidentiality, and maintain a customer-focused approach. Our complaint handling process is accessible and accessible to everyone.

Continuous Development and Improvement: To comply with the principles of our Quality Management System, to ensure its continuity, and to continuously improve its performance, with the contributions of senior management and the participation of all employees.

Quality Management Systems
- ISO 9001:2008:

While aiming to be good and with the awareness of continuous improvement in all our activities; We aim to increase customer satisfaction by meeting customer expectations in line with the principles we have determined in our Satisfied Customer Constitution, We aim to raise awareness of our employees, customers and suppliers and ensure their participation in our management systems, We aim to protect human health while designing our processes and products, take precautions against environmental pollution and use natural resources economically.

To develop system quality awareness, always provide quality products, and maximize customer satisfaction through training provided to company employees, in accordance with legal regulations in the areas we operate, and prioritizing customer needs and expectations.